Billing / Account questions
Do you have a money back guarantee?
Changed your mind? Cancel your account in writing (e-mail firstname.lastname@example.org) within 30 days and you will receive a full refund.
How do I pay?
Fill in the register form and click Register to proceed to Paypal. Paypal will create an annual subscription so that you don’t have to remember to renew your services each year. This can be cancelled at any time from inside your Paypal account.
I don’t have a Paypal account, can I still register?
Please contact email@example.com with the necessary details (as per the fields on the Register form) and we will arrange for you to pay using an alternative method.
Features / Services questions
Do you offer e-mail services?
We can set up one e-mail account per website with 50MB email space (does not affect site space usage). Please contact firstname.lastname@example.org with your username and the details of the account you wish to set up.
Why don’t you have [insert plugin or theme name here]?
Plugins and themes are manually reviewed before being installed on the network. This prevents unnecessary security issues from taking down the network or individual sites. If there’s a WordPress plugin or theme that you wish to use, please fill in a support request or contact email@example.com and we will queue the request for validation.
Still having problems, or have a question? Contact support now »